FAQs

Contact

Email us: employeestore@cbrands.com

Call us: 866-950-519

Our normal business hours are: 8:00 am to 4:00 pm (Pacific) Monday through Friday.

Order & Shipping Information

On June 28, 2022, FedEx will require ID scanning for deliveries in the U.S. which require an adult signature. The ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process eliminates the need for manual data entry of recipient information and improves the accuracy of recipient information.

When a recipient’s ID is scanned, the scanning technology will:

- Capture the recipient’s name associated with the ID and auto-populate the first initial and last name.
- Confirm the recipient is 21 years or older.

The software does not record any other personal data (e.g., driver's license number, phone number(s), birthdate, home address, etc.). However, capturing the recipient’s first initial and last name is part of the existing proof of delivery process for all signature deliveries and will be retained only as long as necessary.

For more information please refer to the FedEx website.

We can ship to the following states:

Alaska, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

We are currently unable to ship internationally.

Currently orders are shipped Monday through Friday, in order to ensure that your wine arrives with limited exposure to heat. All orders placed between Friday afternoon and Sunday will ship on the following Monday. It is our recommendation, that during summer months, customers add Cool Packs to their order and upgrade to 2-Day Air. If you have questions about which shipping method to use, please contact us at 866-950-5198.

Once an order is submitted, it may be in a state that can be changed. Please call 866-950-5198 or email and a customer service representative will be pleased to assist you.

You can view your active order(s) by logging into your account on any Constellation Brands Employee Wine Shop page and clicking the My Account link in the main menu.

A confirmation email will be sent to you with tracking information when your shipment has left the warehouse.

Or you may check on your My Account page. Each order will be listed and you can click on the order you want to check the status of. If you have a question about your order please call 866-950-5198 or email us at employeestore@cbrands.com and a customer service representative will be pleased to assist you.

If you would like for us to ship your order on a specific date. Please make a note on your order with specific shipping details. Or contact us at 866-950-5198 as soon as possible, so that we can work with our shipping company to meet your request. If your order has already been processed we will not be able to accommodate your request.

A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours.

If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. All rescheduled shipments will be charged additional shipping fees.

Account Information

You can change your name, billing & shipping addresses, and credit card(s) by logging into your account on any Constellation Brands Employee Wine Shop page and clicking the My Account link in the main menu.